If you encounter the slightest difficulty with BigCaptain, our reception team will be happy to help you download the app, create your account and make your first purchase, so that you can then use the platform completely independently.
The first time they use BigCaptain, people benefiting from the Spa-resident rate cannot buy their ticket directly at the preferential rate.
They simply need to report to reception once with their identity card. Our team will activate their profile and, afterwards, they can buy their entries online completely independently at the Spa-resident rate.
